FAQs

What are your opening hours?
Details of our opening hours can be found here

How much is delivery?
There is no delivery charge for orders over £50 to UK mainland addresses. For smaller deliveries or outside UK mainland address please add the items to your basket, you can then select different delivery options and prices.

When will my order be despatched?

We aim to despatch all orders (received by 1pm for courier & 2pm for Royal Mail) the same day.

Can I track my order?
We will confirm your tracking number after your order has been despatched.

What if I am not home?
DPD will text you with a one hour delivery window so there's no need to wait in all day. You can add additional information to your order to specify leaving it in a secure place on your property if you are not home. This is at your own risk.

What if my order is damaged?
Please sign for the delivery as damaged or unchecked. This rarely occurs but if there is any problem we will replace the damaged item as soon as possible.

What if I want to return my order or part of it?
We offer a 10 day return for exchange or refund. Please see our delivery & returns for more details.

Do you offer lessons?
Yes, details of our in store tuition can be found here.

Do we have a practice room?
Yes, details can be found here.