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Footesmusic is the online trading name of Footesmusic Ltd. Our terms and conditions comply with UK legislation and are illustrated to ensure that customers can shop with confidence. PRICES All prices displayed are in £ sterling (unless an alternative currency is selected using the multi currency feature) inclusive of Vat and exclusive of delivery charges. Prices payable for the goods you order is as set out on our web site at the time you place your order plus any charges for carriage as set out in the order form. While we try and ensure that all prices and pictures on our website are accurate errors sometimes occur. In the unlikely event that an error is found in the price of goods you have ordered we will inform you and give you the option of continuing your order at the correct price or cancelling it whereby a refund will be processed.
RETURNS If you are not satisfied with your online purchase you may return the item within 10 days for a refund or exchange. Goods must be in original condition and packaging and accompanied by a valid receipt. We are unable to give a refund or exchange without a receipt. Refunds will not include carriage charges and must be returned by a ‘signed for’ delivery service. We are prepared to replace free of charge or offer a full refund for any goods which are proved to be of defective manufacture. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss (apart from any loss within the contemplation of the parties at the time of the contract) or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer.
DELIVERY Delivery estimates are given in good faith and adhered to as far as possible but no responsibility is accepted for unforeseen delays subsequently arising due to third party carrier errors. If for any reason we cannot despatch goods within 1-2 days we shall notify you at once to make alternative arrangements. If you would rather not wait for a revised delivery date you have the right to cancel your order and receive a full refund. Free delivery offers apply to UK mainland only. For orders outside of the UK we may require additional ID, this may include a copy of your card & statement for proof of address, we will contact you via email if this is required. Please check packaging of goods thoroughly on receipt before signing carriers note and contact us immediately if there are any problems. Always sign ‘unchecked’ if the packaging looks in any way damaged.
COMPLAINTS PROCEDURE If for any reason you are unhappy with our products or services please do not hesitate to contact us. Footesmusic Ltd 41 Store Street London WC1E 7DB Email: firstname.lastname@example.org We endeavour to reply to all complaints within five working days.